Terms & Conditions

Last updated: [Insert Date — pending business registration]

Draft — for legal review before commercial launch. This document was prepared as a starting template and has not yet been reviewed by a licensed Indian lawyer. Bracketed placeholders like [Insert Legal Entity Name] will be filled in once GetBharosa's business registration is complete.

1. About GetBharosa

GetBharosa is a technology-enabled platform for coordinating home-care and assistance services. [Insert Legal Entity Name] operates the platform.

2. Acceptance

By accessing the website, application, registering, requesting a service or making a booking, you agree to these Terms, the Privacy Policy, Cancellation & Refund Policy, Medical Disclaimer and other applicable policies.

3. Eligibility

Users must provide accurate information and have legal capacity to enter into the applicable agreement. Where a family member books on behalf of a patient, that person confirms that they are authorised to provide the required information and consent.

4. Services

Services are limited to those displayed and confirmed through GetBharosa. Availability depends on caregiver capacity, location, qualifications and operational conditions.

5. No Emergency Service

GetBharosa is not an emergency medical service, ambulance service, hospital, diagnostic provider or substitute for emergency medical professionals. Emergency situations must be directed immediately to appropriate emergency services.

6. Patient Information

Customers must provide complete and accurate care-related information and promptly update material changes. Relevant information may be shared with an assigned caregiver for safe service delivery.

7. Caregiver Scope

Caregivers may perform only services within their qualifications, training, authorisation and lawful scope. Customers must not demand unsafe, unlawful or unauthorised medical procedures.

8. Booking & Payment

The price, duration, service type, applicable taxes and other booking terms shown at confirmation govern the booking. Payments may be processed by third-party payment providers.

9. Cancellation & Refund

Cancellations and refunds are governed by the GetBharosa Cancellation & Refund Policy and any booking-specific terms displayed at checkout.

10. Caregiver Verification

GetBharosa may conduct identity, qualification, registration, address, document or other verification checks. Verification does not constitute a guarantee of a particular medical outcome.

11. User Conduct

Users must not harass, threaten, exploit, discriminate against, impersonate or otherwise abuse caregivers, patients, family members or GetBharosa personnel.

12. Privacy & Confidentiality

Personal information is handled according to the Privacy Policy. Caregivers and other authorised persons must use patient information only for legitimate service purposes.

13. Platform Availability

GetBharosa does not guarantee uninterrupted availability of the website, application, GPS, internet, mobile network, notifications or third-party services.

14. Liability

Each party remains responsible for its own acts and omissions. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

15. Suspension / Termination

GetBharosa may suspend or terminate access for fraud, unsafe conduct, non-payment, misuse, material breach or other legitimate operational or legal reasons.

16. Changes

Policies and services may be updated from time to time. Material changes will be communicated through appropriate channels where required.

17. Governing Law

These Terms are governed by the laws of India, subject to final legal review of jurisdiction and dispute-resolution provisions.

18. Contact

[Insert Legal Entity Name, registered address, official email and support phone].