Service Agreement

Last updated: [Insert Date — pending business registration]

Draft — for legal review before commercial launch. This document was prepared as a starting template and has not yet been reviewed by a licensed Indian lawyer. Bracketed placeholders like [Insert Legal Entity Name] will be filled in once GetBharosa's business registration is complete.

1. Parties

This Agreement is between the customer ("Customer") and [Insert Legal Entity Name], operating GetBharosa ("Company").

2. Services

The Company will facilitate or provide the home-care service described in the confirmed booking.

3. Customer Responsibilities

The Customer must provide accurate location, contact, patient and care information, maintain a reasonably safe environment and not request unlawful or unsafe services.

4. Medical Information

The Customer must provide complete and reasonably relevant information about the patient's condition and care needs and promptly update material changes.

5. Caregiver Assignment

Assignment depends on availability, service requirements, location, qualifications and operational factors.

6. Fees and Cancellation

Fees are those shown at booking. Cancellation and refunds follow the GetBharosa Cancellation & Refund Policy.

7. Privacy

Relevant patient information may be shared with the assigned caregiver for safe service delivery, subject to the Privacy Policy.

8. Liability

Each party remains responsible for its own acts and omissions. Nothing excludes liability that cannot lawfully be excluded or limited.

9. Governing Law

This Agreement is governed by the laws of India, subject to final legal review.