Cancellation & Refund Policy

Last updated: [Insert Date — pending business registration]

Draft — for legal review before commercial launch. This document was prepared as a starting template and has not yet been reviewed by a licensed Indian lawyer. Bracketed placeholders like [Insert Legal Entity Name] will be filled in once GetBharosa's business registration is complete.

1. Scope

This policy applies to home-care bookings made through GetBharosa. The exact cancellation terms applicable to a booking should also be displayed to the Customer before payment/confirmation.

2. Cancellation by Customer

A Customer may request cancellation through the GetBharosa application or support channel. The refund, if any, will depend on the timing of cancellation, whether the caregiver has been assigned or has started travelling/attending, and any clearly disclosed booking-specific cancellation charge.

3. Cancellation Before Caregiver Assignment

Where a booking is cancelled before a caregiver has been assigned and before service preparation has materially commenced, GetBharosa may provide a full or substantially full refund, subject to payment-gateway charges or other clearly disclosed non-refundable charges.

4. Cancellation After Assignment / Before Arrival

If a caregiver has already been assigned or has incurred reasonable travel/preparation time, a cancellation charge may apply as disclosed at booking.

5. Cancellation After Service Starts

Once a service has commenced, charges for services already delivered may be non-refundable. Any remaining balance will be handled according to the applicable booking terms.

6. Caregiver / Platform Cancellation

If GetBharosa or an assigned caregiver cancels because of unavailability, safety concerns or other operational reasons, GetBharosa will make reasonable efforts to arrange an alternative caregiver or provide an applicable refund for the undelivered portion.

7. Emergency Situations

GetBharosa is not an emergency medical service. Emergency medical needs do not convert a normal home-care booking into an emergency medical service. The Customer should immediately seek appropriate emergency medical assistance.

8. Refund Processing

Approved refunds will normally be initiated through the original payment method or another reasonable method. Actual credit time may depend on the payment provider/bank.

9. Service Disputes

Customers should report a service issue promptly, preferably with booking details and supporting information. GetBharosa may investigate before determining an appropriate adjustment.

10. No Unlawful Exclusion

Nothing in this policy is intended to exclude or restrict rights or remedies that cannot lawfully be excluded.

11. Contact

Refund/cancellation support: [Insert official support email and phone number].