Privacy Policy

Last updated: [Insert Date — pending business registration]

Draft — for legal review before commercial launch. This document was prepared as a starting template and has not yet been reviewed by a licensed Indian lawyer. Bracketed placeholders like [Insert Legal Entity Name] will be filled in once GetBharosa's business registration is complete.

1. Purpose

This Privacy Policy explains how GetBharosa may collect, use, disclose, retain and protect information in connection with its website, applications and home-care services.

2. Information We May Collect

This may include name, phone number, email, address, booking details, patient/care information, caregiver qualifications and verification information, payment-related transaction references, device information, location information where enabled, support communications and technical logs.

3. Patient / Health-Related Information

Customers should provide only information reasonably necessary for safe service delivery. Relevant patient information may include conditions, recent surgery/hospitalisation, allergies, medication information, mobility limitations, care instructions and safety-related information.

4. How We Use Information

Information may be used to create accounts, match and coordinate caregivers, process bookings and payments, communicate with users, provide support, maintain safety, verify caregivers, prevent fraud, improve services, maintain records and comply with legal obligations.

5. Sharing With Caregivers

GetBharosa may share information reasonably necessary for the assigned caregiver to perform the booked service. Caregivers must keep such information confidential and use it only for authorised service delivery.

6. Service Providers

Information may be processed by vendors providing hosting, databases, payments, communications, maps, analytics, authentication, security or other infrastructure services, subject to appropriate contractual or legal safeguards.

7. Location Data

Where location features are enabled and permitted, location information may be used for caregiver matching, arrival visibility, navigation, attendance, safety and operational coordination. Users should be informed about relevant permissions in the application.

8. Payment Information

Payment card/banking credentials should generally be processed by authorised payment providers rather than stored directly by GetBharosa unless specifically required and appropriately secured.

9. Security

GetBharosa should implement reasonable technical and organisational safeguards appropriate to the information handled. No internet system can be guaranteed completely secure.

10. Retention

Information should be retained only for as long as reasonably necessary for the purposes described, contractual requirements, dispute handling, safety, accounting and legal obligations.

11. User Rights & Requests

Subject to applicable law, users may request access, correction, updating or other actions regarding their personal information through [Insert Privacy Contact].

12. Children

The service is intended to be arranged by adults for care recipients. If information concerning a child is ever processed, appropriate parental/guardian permissions and safeguards should be implemented.

13. Cookies

Cookies and similar technologies are described in the GetBharosa Cookies Policy.

14. Policy Changes

This Policy may be updated when services, technology or legal requirements change.

15. Contact

Privacy contact: [Insert official privacy email, address and phone].